Terms and Conditions

Shipping cost 

Countries we ship to

Shipping charges will always be calculated with regard to the shipping address. Only after your login specifying your shipping address, the system will calculate the shipping costs. In any case our shipping rates to US and Europe start from € 20.

We currently ship to the following countries: Europe, United States, South America, Canada, Australia, New Zealand, India, Japan, China. Hong Kong, Singapore, South Korea

We do not ship to PO boxes, General Delivery/Poste Restante and APO/FPO addresses.
If your address is in a remote area, please contact us before placing your order as extra shipping charges might be applied.

Order leadtime

Soon after your order is placed, we will send you an email to confirm that the order has been received and to let you know if your items are in stock.

If your items are in stock, we will ship them in 3/5 days.
However, as all our products are handmade it might happen that the items you have ordered are not in stock. In this case the delivery time could be delayed of 4/5 days.

If you wish to make sure of the availability of a product before you order contact us , mentioning the product code: it’s very important if you’re buying a present and you have a specific deadline.

Returns and Refunds policy 

Our return policy applies to all the items in our online catalogue that have not been personalized or made-to-order for you.

When you return you items you have three options:
1. return your purchase in exchange for new items
2. ask for a store credit
3. ask for the reimbursement of the original price.
Please note that we will refund the return shipping charges and the taxes and duties charged by the Italian Customs on return goods only if the items are incorrect or damaged.

In case of reimbursement, we will refund your credit card within 10 days of receiving the items. We’ll notify you of your reimbursement via e-mail once we’ve received and processed the return. If you ask to exchange your item with another piece, we will let you know the availability. The store credit is immediately effective once the return has been processed.

To apply for your favourite option, please follow this simple procedure.

You are not happy with the items you have purchased

Please Contact Us within 3 calendar days of receiving the product, mention your Name, Order Number, the Product Code of the items and clearly describe the problem with your items. We will listen to your motivations and we’ll decide if they’re reasonable enough to proceed with the return procedure. Please note that in case you’ve simply changed your mind on your purchase, without any consistent reason, your refund will include only the item value but it won’t include the outward and return shipping costs.

The items you have received are damaged

1. inspect all deliveries upon arrival, if possible, and make written exceptions on the Delivery Receipt of the damage or any other discrepancy or irregularity. 
2. please, always sign the delivery receipt “subject to inspection for concealed damage”.
3. if inspection upon arrival is not possible, please inform immediately the courier of the damage quoting the shipment reference number. You will find the Customer Service contacts of the courier on its website or on the delivery receipt. Please keep the original packing material for a possible inspection.
 
4. Contact us within 24 hours of merchandise arrival, mentioning your Name, Order Number, the Product Code or description of the damaged items and attaching detailed pictures of the damaged items and of the packing material.
 
5. do not ship the damaged items back until we give you proper instructions.
In case you have followed the above procedure, of course your refund will include the full payed amount.

The items you have received are incorrect

Please contact us within 3 calendar days of receiving the item, mention your Name, Order Number, the Product Code of the incorrect items and clearly describe the problem with your items. We will give you clear and simple instructions. You may be asked to send us some pictures of the incorrect items.
Please note that no returns will be accepted if not previously agreed upon with us.
Also in this case of course your refund will include the full payed amount.

www.shop.myfaceshop.net does not accept the following returns: any incorrect item that has obvious signs of use, any incorrect item not returned in the condition it was received, personalized items, items purchased from sellers other than www.shop.myfaceshop.net
If after reading this information, you feel that the amount of your refund was incorrect, please contact us.

Refunds

After we receive your return and confirm that all of the requirements have been met, you will receive a confirmation e-mail. As soon as your return has been accepted we will instruct proceed to issue the corresponding refund to the Credit/ Debit Card you used to place your order or on your paypal account.
The refunded amount will be visible within 24 hours. The actual reimbursement to the Card associated with your PayPal account depends on the Company that issued the card.

Terms of payment 

We only accept payments via PayPal: you can easily use any credit card even without a PayPal account.

Credit Card on the PayPal portal, provides maximum security for your card. At the end of the Checkout page, select the appropriate box and you’ll be redirected to a secure web page where you can enter the details of your card and proceed with your purchase. We will be able to verify the amount and ship immediately.

for more information about paypal security system please visit this page https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security

 

 

 

 

 

 

 

General conditions 

Welcome to www.shop.myfaceshop.net. We provide our services to you subject to the following conditions. If you visit or shop at www.shop.myfaceshop.net, you accept these conditions. Please read them carefully. In addition, when you use any current or future www.shop.myfaceshop.net you also will be subject to the guidelines and conditions applicable to such service or business. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.

Privacy Policy

Please review our Cookie Policy .

Product descriptions and images

Your piece ordered from www.shop.myfaceshop.net could be slightly different from the images you view on our site.

 www.shop.myfaceshop.net has made every effort to reproduce colours on the site as accurately as possible. However actual colours may differ from what you see on your computer screen, since:
• different screens reproduce colours in slightly different ways
• each piece is handmade and we use natural elements. So small colours differences cannot be considered as a real flaw. This is the highly desirable results of handmade items.
The amount of decoration inside a piece is related to its size. The bigger the size, the richer is the decoration. Some of 
 www.shop.myfaceshop.net   photos are taken from the medium sized pieces.
On occasion, you may notice on the back of the object some small air bubbles, or tiny dimple. These variances and imperfections are not considered manufacturing defects. They are evidence of an original, handcrafted artwork.
If a product purchased
 www.shop.myfaceshop.net is not in line with your expectations, you can return it in unused condition. For more info, please view our return and refunds section .

Acceptance of orders

We validate your order and credit card details you submit to us before your order can be accepted. Our acceptance of your order brings into existence a legally binding agreement between us. Once your order has been accepted, we will dispatch it upon product availability.

Shipping Charges

Purchase prices include most of the charges needed to ship from Italy to any abroad destination (with some exceptions), i.e. safe packaging, shipping charges, full insurance. 
Occasionally your country custom might ask you additional custom duties for your parcel: according to our experience most of the shipments are not subject to custom duties; Customs are used to do random checks of the parcels and sometimes it might be yours, in this case the custom duties would be about 2,5-5% of the value order.

Payments

We accept payment by credit cards accepted by the Paypal circuit. You represent and warrant that if you purchase something from us:(a) any credit card information you supply will be true, correct and complete; (b) you will use your best efforts to ensure that your credit card company honors any charges incurred by you; and (c) you will promptly pay the charges incurred by you at the posted prices, including any applicable charges.  Credit card charge
www.shop.myfaceshop.net  charges your credit card right away when the sale is final, that is:
• when your item(s) is in stock and ready to be shipped
 
• when the order contains one or more personalized items or a special order
Credit card protection
We use Paypal in order to avoid payment security problems. According to PayPal there’re a lot of measures protecting your purchase, please read more visiting this link
 
https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security
Products availability and delivery
All our products at 
www.shop.myfaceshop.net are hand made, therefore it can happen that they are not available in stock. 

When your order is ready, we promptly inform you and prepare the shipment.

Insurance

The partnership of www.shop.myfaceshop.net , our Customers, Freight Forwarder and Insurance Company requires all parties to be responsive and responsible. The Customer must follow a list of typical obligations. Failure to comply with policy obligations or procedures may affect claim payments.
• Take reasonable steps to minimize or avert possible loss – Double check your address before submitting an order.
• Inspect all deliveries and make written exceptions on the Delivery Receipt of every discrepancy or irregularity.
• Should you suspect a loss, promptly contact us

Return Policy

Please review our Returns and Refunds – www.shop.myfaceshop.net.

Electronic communications

When you visit www.shop.myfaceshop.net or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.  

Trademarks

Brand name, product, service names and titles used in this site are trademarks belonging to us. No permission is given by www.shop.myfaceshop.net for their use by any person other than us and such use may constitute an infringement of the holders’ rights.

Copyright

All content included on this site, such as text, pictures, graphics, logos, button icons, images, data compilations, and software, is the property o www.shop.myfaceshop.net or its content suppliers and protected by Italian and International copyright laws. The compilation of all content on this site is the exclusive property of www.shop.myfaceshop.net and protected by Italian and International copyright laws. All software used on this site is the property of www.shop.myfaceshop.net or its software suppliers and protected by Italian and International copyright laws.
Any other use of materials on this site without
www.shop.myfaceshop.net prior written consent is prohibited.

Reviews, comments, communications and other content

Visitors may send reviews, comments, e-cards, suggestions, ideas, questions and other communications so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. www.shop.myfaceshop.net reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant
www.shop.myfaceshop.net a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant www.shop.marzi.it the right to use the name that you submit in connection with such content, if we choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify www.shop.myfaceshop.net for all claims resulting from content you supply www.shop.myfaceshop.net has the right but not the obligation to monitor and edit or remove any activity or content www.shop.myfaceshop.net takes no responsibility and assumes no liability for any content posted by you or any third party.

Our Address

www.shop.myfaceshop.net  is the ecommerce website belonging to the company Myface di Muffato Miani Matteo registered in Venice- Italy

Myface di Muffato Miani Matteo Castello 5362 30122 Venezia

Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of Italy and all parties submit to the non-exclusive jurisdiction of the Italian Courts. Contracts will be communicated in English. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.